How Scent Atelier handles personal data and correspondence.

1. Data controller

In this Policy, “Scent Atelier”, “we”, “us” and “our” refer to the perfume studio and business entity that operates this website and offers products under the Scent Atelier name. For any questions about this Policy or your data, you can contact us at:

• E-mail: scentatelier@gmail.com
• Subject line suggestion: “Privacy request – Scent Atelier”.

2. Information we may collect

We only collect data that is relevant for running the atelier and serving customers:

• Website usage data. Technical information provided by your browser, such as IP address, device type, general location based on IP, pages viewed, time and date of visit and referring URLs. This helps us keep the site secure and understand which content is useful.
• Contact and enquiry details. When you send us an e-mail or use any contact options we may provide, we receive the information you choose to share, such as your name, e-mail address and message text.
• Order and delivery details. If you place an order for perfumes or samples through Scent Atelier or through a partner platform, we may process your name, delivery address, billing address, e-mail, purchased products and transaction identifiers.
• Preference information. Optional notes you provide about scent preferences, allergy information or feedback on our products, where relevant for tailoring recommendations or handling support.

3. How we obtain personal data

We receive personal data from several sources:

• Directly from you when you contact us, place an order or subscribe to updates.
• Automatically through cookies and similar technologies when you browse the site.
• From payment service providers and delivery partners that confirm payments and handle logistics on our behalf.

4. Why we use personal data

We process personal data only for specific, legitimate purposes, including:

• Providing, personalising and delivering our products and services.
• Processing payments, orders, returns and customer service requests.
• Responding to enquiries, feedback and sample requests.
• Maintaining the security and integrity of the website and our systems.
• Improving the content, navigation and performance of the site.
• Sending optional updates about new releases or atelier news, if you have chosen to receive such communication and subject to your right to opt out at any time.
• Complying with legal obligations and responding to lawful requests from authorities.

5. Legal bases for processing

The exact legal basis depends on your location and the type of processing. Typical examples include:

• Contract performance – for processing orders, payments and delivery.
• Legitimate interests – for improving our services, preventing fraud and securing the site, provided that your rights are not overridden.
• Consent – for non-essential cookies, certain types of marketing communication or storing optional preference information.
• Legal obligations – for keeping accounting records, tax information and responding to lawful requests.

6. Cookies and similar technologies

Our website may use cookies or similar technologies to operate correctly, remember your preferences and understand anonymous usage patterns. Where required by applicable law, we will ask for your consent before using non-essential cookies.

You can usually configure your browser to refuse cookies or to alert you when cookies are being sent. Some parts of the site may not function properly without certain cookies.

7. How we share personal data

We do not sell personal data. We may share data with:

• Service providers who assist us with hosting, analytics, payment processing, order fulfilment and delivery. They only receive the data necessary to perform their services and must protect it.
• Professional advisors such as accountants or legal counsel, where required for business operations.
• Authorities if we are legally obliged to do so or if necessary to protect our rights, your safety or the safety of others.

8. International data transfers

Because Scent Atelier works with service providers and customers in different regions, personal data may be stored or processed in countries other than your own. We take reasonable steps to ensure that any such transfers comply with applicable law and that appropriate safeguards are in place.

9. Data retention

We keep personal data only for as long as it is needed for the purposes described in this Policy, including any legal, accounting or reporting requirements. Retention periods differ depending on the type of data:

• Order and invoice records – stored for the period required by applicable law.
• E-mail correspondence – kept for as long as necessary to handle your request and to maintain a record of our communication.
• Marketing subscription information – kept until you unsubscribe or we close the relevant list.

10. Your privacy rights

Depending on your location and local law, you may have rights such as the right to access, correct or delete your personal data, to restrict or object to certain processing and to receive a copy of the data you provided to us in a portable format.

To exercise these rights, please contact us using the e-mail address provided in Section 1. We will respond within a reasonable time and in accordance with applicable regulations.

11. Children’s data

Scent Atelier does not intentionally target children with its products or marketing. If we learn that we have collected personal data from a child in a way that is not permitted by law, we will delete it as soon as reasonably possible.

12. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in our practices, technology or legal requirements. When we make material changes, we will update the “Last updated” date below and, where appropriate, provide additional notice.

Last updated: insert date of last revision.

13. Contact

If you have questions, concerns or requests regarding this Privacy Policy or your personal data, you can reach us at scentatelier@gmail.com.